Streamlined Claims Support

Start Your Claim Process

Welcome to Ƶ Claims! We know your time is valuable, which is why our support teams facilitate a seamless claims process and provide expert guidance to help you confidently navigate the claims journey.

Start the Process
Please complete the form below to initiate a claim.
All fields are required.

Customer Information

Name(Required)
Location(Required)

Vehicle Information

This field is for validation purposes and should be left unchanged.
A customer service representative will contact you to complete the claims process.
Superior Support Solutions

Get in Touch Now

Call Us

1-800-742-7896

Hours

Monday through Friday 8:30 a.m.–8:00 p.m. EST

Saturday 8:00 a.m.–5:00 p.m. EST

Important: Some Agreements require prior authorization before repairs can begin. Please do not initiate the repair process until you have connected with a representative.

Frequently Asked Questions

Your Claims Questions Answered

We’ve put together a comprehensive list of the most frequently asked questions about claims. But if you don’t find the answer you’re looking for, don’t worry. Our customer support team is always available to help. Just head to our dedicated Customer Support page to submit a request, and our experts will get back to you in no time.

Need Additional Help?
How do I file a claim?
Close Question
Question
How do I file a claim?
Answer

Ƶ provides three easy ways for you to file a claim:

  • Call us at 1-800-742-7896.
  • File a claim online by filling out the form on our File a Claim page.
  • Mail in a written claim request to the following address:

Ƶ

ATTN: Claims

Two Concourse Parkway, Suite 500

Atlanta, Georgia 30328

I have GAP coverage and my vehicle has been totaled. What should I do and how long do I have to file a claim?
Close Question
Question
I have GAP coverage and my vehicle has been totaled. What should I do and how long do I have to file a claim?
Answer

During this challenging period, we understand the importance of providing you with seamless assistance in handling your claim. Our dedicated customer support team is fully equipped to guide you through the process efficiently. To initiate your claim, please contact us promptly at 1-800-890-7211, where one of our team members will be ready to assist you. You can also .

It is crucial to note that filing your claim as soon as possible is recommended, as most policies require the claim to be opened within ninety (90) days of the primary insurance settlement date. If there is no primary insurance on the covered vehicle, the claim should be opened within 90 days of the date of loss.

I have lost my keys and have Key Protection. Who should I contact?
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Question
I have lost my keys and have Key Protection. Who should I contact?
Answer

Ƶ has several customer support hubs to contact depending on when you purchased your vehicle and the type of vehicle it is.

Purchased Key Protection before August 1, 2012 1-866-456-0971
Purchased Key Protection after August 1, 2012 1-877-221-2713
Purchased Key Protection for a motorcycle or recreational vehicle 1-866-456-1971
Unsure which number to call or have difficulty contacting the number 1-800-742-7896
How do I review the status of my claim?
Close Question
Question
How do I review the status of my claim?
Answer

There are two options available to review a claim. Log in to our user-friendly online portal, or call our dedicated customer support team at 1-800-890-7211 to review the status of your claim. Have your claim number, the last seven digits of your VIN, and the ZIP/postal code on the contract readily available. Our expert team is standing by to provide swift assistance and ensure a hassle-free process.

Transfer Coverage

Maximize your vehicle’s value by seamlessly transferring your coverage when you sell to a private party.

Cancel Coverage

Take control and cancel your coverage on an eligible agreement.

Check Claim Status

Get immediate updates on your claim status to ensure prompt resolution and effective solutions.