Putting Customers First

Customer Care Hub

Ƶ’s support team is committed to providing exceptional assistance to over 19 million customers and counting.

Support Request
Have a question or want to learn more about a specific type of coverage? Complete the form below and we’ll be happy to get back to you with answers.

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Redefining Customer Service

Support on Demand

Email Us

Reach out to us with your customer support question and our dedicated team member will swiftly respond to assist you. Send your email to [email protected]

Support for Transfers, Cancellations, and Claim Status

Transfer Coverage

Maximize your vehicle’s value by seamlessly transferring your coverage when you sell to a private party.

Cancel Coverage

Take control and cancel your coverage on an eligible agreement.

Check Claim Status

Get immediate updates on your claim status to ensure prompt resolution and effective solutions.
Frequently Asked Questions

Customer Support Questions

To ensure prompt resolution of your queries, we have curated a comprehensive list of frequently asked questions, specifically tailored to address customer concerns like yours. In the event that you do not find the answer you’re looking for, rest assured that our customer support team is ready to help.

Need Additional Help?
Are there deductibles for any of your products?
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Question
Are there deductibles for any of your products?
Answer

Ƶ products generally waive deductibles, though there could be exceptions. If you currently utilize our products, we urge you to review your contract or reach out to our customer support team for clear answers. Our dedicated team can furnish you with details on our extensive product range and promptly resolve any queries you may have.

I have a question about what my existing contract covers. Can you help me?
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Question
I have a question about what my existing contract covers. Can you help me?
Answer

Absolutely! Our dedicated customer support team is always here to provide you with prompt and personalized solutions to any questions or concerns you may have. So don’t hesitate to reach out to us at 1-800-742-7896 or via email, and we’ll make sure to address your inquiries with the utmost care and attention.

I need to update my address and/or married name on my contract. Can you help me?
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Question
I need to update my address and/or married name on my contract. Can you help me?
Answer

Yes, of course. Please give us a call at 1-800-742-7896 or send us an email regarding your update.

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Customer Support Resources

Explore educational and guidance resources curated to help you get the most from Ƶ's The Ƶ Platform.
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