Unmatched Support Solutions

We’re Here to Help!

Our team is committed to delivering nothing less than excellence. Ƶ’s continually trained teams are poised to provide personalized assistance that transcends the ordinary, because compromise is not in our dictionary.

Transforming Service Standards

Get in Touch Now

Contact Ƶ Customer Support

1-800-742-7896

Monday through Friday 8:30 a.m.–8:00 p.m. EST
Saturday 8:00 a.m.–5:00 p.m. EST

Customer Care Hub

We take customer support seriously. Our dedicated team undergoes regular training to ensure they provide you with nothing short of superior support.

Dealer Support

Our dedicated dealer support team is always available. We are committed to helping you grow your business by providing you with the necessary tools and resources for sustainable and scalable growth.

Agent Support

Our agent support team is dedicated to helping you grow your business, manage your accounts, and assist you in providing your dealers with dedicated support at every touch point.

Claim Support

Seamless Coverage Transfer

To transfer your coverage when selling privately, simply fill out our online transfer form.

Cancel Coverage

To cancel protection coverage, check the coverage agreement for eligibility and complete our cancellation form within 30 days of the sale date.

Check Claim Status

View your claim status on Ƶ's guest portal. You will need your claim number, the last 7 digits of your vehicle’s VIN, and the contract ZIP code.

Common Support Questions

For your convenience, we have curated a comprehensive list of the most commonly asked questions regarding Ƶ and our products and services. If you don’t find what you’re looking for, contact our dedicated support teams for prompt assistance.

Need Additional Help?
Where is Ƶ located?
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Question
Where is Ƶ located?
Answer

Ƶ headquarters in the United States is located at: 

Two Concourse Parkway

Suite 500

Atlanta, GA 30328

1 800-742-7896

 

Sales & Training Office

18100 Von Karman

Suite 150

Irvine, CA 92612

 

Greenville Call Center

1300 Brookfield Blvd

Greenville, SC 29607

 

Ƶ headquarters in Canada is located at:

1790 Matheson Blvd

Suite C-3

Mississauga, ON L4W 0B3

1 855-806-1533

 

Sales & Training Office

9800 Cavendish Boulevard

Suite 201

Saint-Laurent, QC H4M 2V9

What are Ƶ’s hours of operation?
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Question
What are Ƶ’s hours of operation?
Answer

Our general hours of operation are as follows:

Monday through Friday 8:30 a.m.–5:30 p.m. EST

 

Our claims center is open:

Monday through Friday 7:00 a.m.–8:00 p.m. EST

Saturday 8:00 a.m.–5:00 p.m. EST

 

The customer service team is available:

Monday through Friday 8:30 a.m.–8:00 p.m. EST

Saturday 8:00 a.m.–5:00 p.m. EST

Where can I purchase Ƶ products?
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Question
Where can I purchase Ƶ products?
Answer

When you buy or lease an auto, marine, RV, or powersports vehicle, you have the opportunity to get Ƶ products at participating dealerships. Our trusted partners are ready to guide you through the range of protection products available and their associated costs, ensuring that your investment is protected.

Are there deductibles for any of your products?
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Question
Are there deductibles for any of your products?
Answer

Ƶ products generally waive deductibles, though there could be exceptions. If you currently utilize our products, we urge you to review your contract or reach out to our customer support team for clear answers. Our dedicated team can furnish you with details on our extensive product range and promptly resolve any queries you may have.

Do you offer vehicle protection plans for used cars?
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Question
Do you offer vehicle protection plans for used cars?
Answer

Our plans are readily available for qualifying used cars. If you’re a consumer, please reach out to your local dealer to discover the coverage criteria for a used car. And if you’re a dealer or agent, don’t hesitate to contact our support team for an in-depth understanding of the details.

Resources

Support Resources

We understand that customers have specific goals, and we are equipped with the tools to help you achieve them.
Explore Our Resources